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Pharmacy Triage Technician

Do you like talking on the phone? Making that first and maybe last impression to our customer? Call yourself a Communication Connoisseur? Working in a fast paced environment ? Have that attention to detail? This might be the job for you!!

Duties & Responsibilities

  • Respond to customer inquiries as necessary
  • Provide high level of customer service by answering pharmacy phones and responding promptly to the requests of colleagues, patients, nurses, physicians, and hospice personnel.
  • Triage incoming rx orders
  • Coordinate and triage all pharmacy inquiries (i.e. phone, fax, correspondence, electronic media) and resolve all customer issues; ensuring accurate information is provided.
  • Resolve customer complaints in a timely, accurate and professional manner
  • Provide customers with resources or additional information
  • Process STAT Orders
  • Verify all information is complete on the prescription
  • Communicate with facilities to alert them of any issues during the data entry process
  • Update the patient profile with all the necessary information from prescription. Ensuring that patient’s allergies, therapies, and current medication are updated
  • Assist with finding lost or missed orders on request
  • Answer inbound facility phone calls
  • Other duties as assigned

Job Type: Full-time

Salary: $14.00 – $18.00 per hour